Dear Graham, the Chief Executive of the Nationwide Buildings Society.
I complained to your staff on the 13th. I was told I’d receive a call back that morning.
I’ve phoned, emailed, and sent messages on your online banking.
Take a wild guess if I received anything back whatsoever?
Need a hint? It’s the same response I’d give if you’d asked if I’ll be banking with you in a month.
Since your staff are so inept that they can’t manage to call me back – and you’re too cheap to let your management have phone lines (I’m presuming they don’t have opposable thumbs and cannot answer telephones), I’m forwarding my complaint onto you.
If you are too busy playing golf, or perhaps your overpaid secretary/mistress is busy spending your £1780/day salary (don’t worry, I won’t tell Marie… your wife? remember?), I’ll look forward to discussing this with the FSA.